Exasperated with poor signage at bus stops, Michael has written to Translink seeking clarification as to why a bus appearing to be timetabled to stop at a particular place, did not. Continue reading Belfast to Comber bus service – why did the bus not stop?
Translink, Northern Ireland’s publicly owned transport company has been quite good at introducing new tickets which are in the form of ‘Smartcards’ for some years now. Unfortunately, unlike in London, it is not possible to top them up online. It is possible to go online and buy a ‘whole new card’. Recently I asked Translink for an update on this issue, the response is posted below. We have carefully considered how we might introduce on-line top-ups for our Smartlink products. This will require time and investment in order to significantly develop current ticketing technology. In the meantime, we have been … Continue reading Buy your Smartcard online – and a new one next month… Translink fails NI
Having been falling asleep on the number 4a bus on the way home from the appointments of the day, I was very much awake when the bus driver let one person off at our stop, but then proceeded to drive on without letting myself, and my two escorts off as well – indeed we were still on the stairs at the time. I shouted No. STOP Everyone looked a bit surprised on the bus. Stephen says that those on the top deck (where he still was) were asking Did the driver just drive off there? And with the answer in … Continue reading Translink needs to work on access for disabled on buses
This afternoon while I was visiting the capital, I had a cheque that needed to be trusted to the servants of Her Majesty’s Posts. I visited the Post Office next to St James’s Park Underground Station and came across another ‘customer experience improvement scheme’. Gone are the days of the good old British queue. Now we come in, press a button on a screen, be given a ticket with a number on it, and be asked to sit down on the ‘comfortable’ chairs to await service by one of the post office clerks. Upon being called by the machine to … Continue reading not just the posts but the trains and buses too…
Gyronny Herald 