This afternoon while I was visiting the capital, I had a cheque that needed to be trusted to the servants of Her Majesty’s Posts. I visited the Post Office next to St James’s Park Underground Station and came across another ‘customer experience improvement scheme’. Gone are the days of the good old British queue. Now we come in, press a button on a screen, be given a ticket with a number on it, and be asked to sit down on the ‘comfortable’ chairs to await service by one of the post office clerks. Upon being called by the machine to … Continue reading not just the posts but the trains and buses too…